#ThisAnthroLife #anthropology #ThisAnthroLifebyAdam
Humans excel at creating emotional connections and a sense of belonging. Machines may efficiently solve problems or answer questions, but they lack the emotional intelligence to make individuals feel valued or understood. In customer interactions, the human touch is crucial for building and maintaining relationships. This is especially important in customer care, where a feeling of belonging and being heard can significantly impact customer satisfaction and loyalty. Humans contribute to the creation of brand identity and loyalty by fostering a sense of belonging. Customers who feel connected to a brand on a personal level are more likely to remain loyal and advocate for the brand.
Listen on Spreaker: https://www.spreaker.com/episode/57930076
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